Terms and Conditions (Ryd24 Cab, India)

Ryd24 | Ressar Innovations Private Limited

Updated effective from 1st October, 2023

This Site/ Application/ Services is/are operated /provided by Ressar Innovations Private Limited (“Ryd24”).

These terms and conditions (“User Terms”) apply to Your visit to and use of the Site whether through a computer or a mobile phone, the Service and the Application, as well as to all information, recommendations and or services provided to You on or through the Site, and the Application. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

By clicking on the “I ACCEPT” button or by using Ryd24’s services, You are acknowledging and consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE THE SITE. If You do not wish to accept any of the User Terms, then please do not use the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND RYD24 IN RESPECT OF THE USE AND SERVICES OF THE SITE. Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and RYD24. These Terms expressly supersede prior agreements or arrangements with you. RYD24 may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason. Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services.

Your acceptance of the User Terms shall be deemed to include your acceptance of the privacy policy available at https://www.Ryd24.com By accepting these User Terms, You also allow Ryd24 to send you promotional emails and SMS alerts from time to time.



All of the defined and capitalized terms in these User Terms will have the meaning assigned to them here below:

(i) “Account” shall mean the account created by the Customer on the Application for availing the Services provided by Ryd24.

(ii) “Additional Fee” shall mean any toll, duty, inter-state taxes, etc. that may have been incurred in providing the Services and payable to any third party / government authorities for undertaking the Ride under Applicable Law.

(iii) “Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, or a court of India.

(iv) “Application” shall mean the mobile application “Ryd24 Cabs” updated by Ryd24 from time to time.

(v) “Convenience Fee”/” Access Fee” shall mean the fee payable by the Customer to Ryd24 for the Service i.e., for availing value-added services including but not limited to technology services, door to door service, customer support and cashless payment options. Convenience Fee may also include any such fee that may be charged by third parties towards providing access to a particular location such as airports, railway stations etc.

(vi) “Cancellation Fee” shall mean a fee payable by You, towards cancellation of a Ride or a booking as detailed in Clause 7 of these User Terms and the Cancellation policy.

(vii) “City of Operation” shall mean a city in which the Customers and Drivers avail and render the transportation services respectively. For clarity, the services rendered by the Drivers and availed by the Customers shall be in the same city.

(viii) “Customer/ You” means a person who has an Account on the Application.

(ix) “Driver” shall mean and include such individuals as may be evaluated, appointed and trained by an operator associated with us to provide the transportation services and persons who are registered with Ryd24 and own such Vehicles with necessary city taxi permits

and other applicable transport vehicle permits and licenses to provide transportation services within the City of Operation.

(x) “E-Wallet” shall mean a pre-paid instrument, which can be used to make
payments. (xi) “Fare” shall mean such amount payable by You in Indian Rupees, which is

reflected on the Application, as the fare payable towards the distance traveled and time taken for the specific Ride. Fare may depend on several factors such as the availability of the Driver(s) on the platform at the time, city and may also reflect the fares that may have been stipulated

by the respective Governments from time to time. It may include components to reflect any promotions carried out by Ryd24.

(xii) “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of Ryd24.

(xiii) “Ryd24” or “us” or “we” or “our” shall mean Ressar Innovations Private Limited, a company incorporated under the provisions of the Companies Act, 1956 and having its registered office at B3, SCO – 22, Sector 33-D, Chandigarh, India – 160033, which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors, affiliates and permitted assigns.

(xiv) “Registration Data” shall mean and may include the present, valid, true and accurate name, email ID, phone number and such other information as may be required by Ryd24 from the Customer from time to time for registration on the Application.

(xv) “Ride” shall mean the travel in the Vehicle by the Customer facilitated through the Site.

(xvi) “Service(s)” means the facilitation of the services by Ryd24 through the Application or via a telephone request at the call centre of Ryd24, or booking on the Site.

(xvii) “Site” shall mean the Application and the website https://www.Ryd24.com operated by Ryd24 or any other software that enables the use of the Application or such other URL as may be specifically provided by Ryd24.

(xviii) “Substitute Vehicle” shall mean another vehicle arranged for transporting the
Customers to his/her destination, in the event of a Vehicle breakdown.

(xix) “Peak charge” shall mean additional charge applied in the situation where the demand is more than the available supply.

(xx) “Total Ride Fee” may comprise one or more of the following components that shall be levied to the ride based on various parameters including but not limited to distance travelled, time taken for the ride, city in which the ride is hailed, time of the day, availability of drivers nearby –

● Minimum fare (Cab segment based)

● Base fare (Cab segment based)

● Per kilometres fare (based on the total distance of the ride)

● Per minute charges (based on the time taken to complete the ride)

● Pre-wait charges (if any)

● Third party charges like insurance premium (if applicable)

● peak charges (when applicable) *

● Past dues (if any); and

● Applicable government taxes.

*Both fares and peak charges may vary on the basis of various market dynamics such as cost of living, fuel pricing, vehicle maintenance costs, interest rates, demand and supply situation, etc

(xxi) “T&Cs” and “User Terms” shall mean these Customer terms and conditions.

(xxii) “TPSP” shall mean a third-party service provider.

(xxiii) “Vehicle” shall mean a motor cab as defined under the Motor Vehicles Act,1988.


You will be “Eligible” to use the Services only when You fulfil all of the following conditions:

(i) You have attained at least 18 (eighteen) years of age. (ii) You are competent to enter into a contract under the Applicable Laws.

If You reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this User Terms due to age, you must abide by such age limits.


3.1 You understand and acknowledge that You can register on the Site only after complying with the requirements of this Clause 3 and by entering Your Registration Data.

3.2 You shall ensure that the Registration Data provided by You is accurate, complete, valid, true and is updated from time to time. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by You.

3.3 You are solely responsible for maintaining the confidentiality of Your Registration Data and will be liable for all activities and transactions that occur through Your Account, whether initiated by You or any third party. Your Account cannot be transferred, assigned or sold to a third party. We shall not be liable for any loss that You may incur as a result of someone else using Your password or Account, either with or without Your knowledge.

3.4 We reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other

data provided by You is incorrect or false, or that the security of Your Account has been compromised in any way, or for any other reason We may find just or equitable.

3.5 Except for the Registration Data or any other data submitted by You during the use of any other service offered through Site (“Permitted Information”), Ryd24 does not want You to, and You should not, send any confidential or proprietary information to Ryd24 on the Site or otherwise, unless otherwise is required by Applicable Laws. In accepting these User Terms, you agree that any information or materials that You or individuals acting on Your behalf provide to Ryd24 other than the Permitted Information will not be considered confidential or proprietary.

3.6 It is Your responsibility to check to ensure that You download the correct application for Your device. We are not liable if You do not have a compatible mobile device or if You download the wrong version of the Application for Your mobile device. We reserve the right to terminate the Service and the use of the Application should You be using the Service or Application with an incompatible or unauthorized device.

3.7 You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third-Party Provider or any other party. In certain instances, you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity

3.8 We allow You to open only one Account in association with the Registration Data provided by You. In case of any unauthorized use of Your Account please immediately reach Us at support@Ryd24cabs.com.

3.9 In case, You are unable to access Your Account, please inform Us at support@Ryd24.in and make a written request for blocking Your Account. We will not be liable for any unauthorised transactions made through Your Account prior to the expiry of 72 (seventy-two) hours after You have made a request in writing for blocking Your Account, and shall not have any liability in case of Force Majeure Event.


The Services constitute a technology platform that enables users of RYD24’s mobile applications or websites provided as part of the Services (each, an “Application”) to arrange and schedule transportation and/or logistics services with independent third-party providers of such services, including independent third-party transportation providers and independent third party logistics providers under agreement with RYD24 (“Third Party Providers”). YOU ACKNOWLEDGE THAT RYD24 DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER AND THAT ALL SUCH TRANSPORTATION OR LOGISTICS SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY RYD24 OR ANY OF ITS AFFILIATES.

4.1. The Services allows You to send a request through Ryd24 to a Driver on the Ryd24 network. The Driver has sole and complete discretion to accept or reject each request for Service. If the Driver accepts a request, Ryd24 notifies You and provides information regarding the Driver- including Driver name, Vehicle license number, telephone contact details of the Driver and such other details as Ryd24 may determine.

4.2. Ryd24 shall procure reasonable efforts to bring You into contact with a Driver, subject to the availability of Driver in or around Your location at the moment of Your request for such services.

4.3. By using the Application or the Service, You further agree that: (i) You will only use the Service or download the Application for Your sole, personal use and will not resell or assign it to a third party; (ii) You will not use an account that is subject to any rights of a person other than You without appropriate authorization; (iii) You will not use the Service or Site for unlawful purposes; (iv) You will not try to harm the Service, Site or our network in any way whatsoever;

(v) You will provide Ryd24 with such information and documents which Ryd24 may reasonably request; (vi) You will only use an authorized network to avail the Service; (vii) You are aware that when requesting Services, whether by message, via Site or calling the call centre of Ryd24, standard messaging charges, data charges, voice charges, as applicable, of the Your and Our phone network service providers, will apply; (viii) You will comply with all Applicable Law from Your country of domicile and residence and the country, state and/or city in which You are present while using the Site or Service; and (ix) You are aware of and shall comply with the Information Technology Act, 2000 and the rules, regulations and guidelines noted thereunder.

4.4. Ryd24 reserves the right to immediately terminate the Service and the use of the Application in the event of non-compliance with any of the above requirements. Further, Ryd24 will store the information provided by You or record your calls for contacting You for all Service-related matters. You shall promptly inform Ryd24 on any change in the information provided by You.

4.5. Ryd24 or an authorized representative of Ryd24, shall provide information regarding services, discounts and promotions provided by Ryd24 or a TPSP to You on the Ryd24 App or by way of an SMS or email to Your registered mobile number/registered email ID. You also have the option to discontinue receiving such information at any point of time. To discontinue receiving such information, you may at any point of time visit the specific link provided in the Site to discontinue the same.


4.7. You agree to grant Ryd24 a non-exclusive, worldwide, perpetual, irrevocable, royalty free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights

or any other rights You have in your information, in any media now known or not currently known, with respect to Your information. YOU AGREE AND PERMIT RYD24 TO


4.8. You agree and permit Ryd24 to share any information provided by You with third parties in order to facilitate provision of certain value-added services offered by such third parties to You and/or to provide certain value-added services to You by Ryd24. You hereby expressly consent to receive communications from Ryd24/ third parties offering value-added services to You through Your registered phone number and/or e-mail id and/or the Site. You agree that You will not hold Ryd24 responsible for any such communications received from third parties, nor will any such communication amount to spam, unsolicited communication or a viRyd24tion of Your registration on the national do not call registry.

4.9. Ryd24 will be entitled to enter into any tie-up in terms of joint-venture or otherwise with any other institution engaged in the business of providing services analogous and/or similar to those herein contained. In such case, depending upon the modality and the mechanism as may be devised, you will be provided with the services by Ryd24 jointly and/or severally with the party/ies in joint venture. You hereby give Your irrevocable consent and permission to such a tie-up. In the event of such a tie-up, the terms and conditions herein contained will, mutatis mutandis, become applicable in respect of such tie-up arrangement also.

4.10. In the event Ryd24 provides You any device as a part of the Services including but not limited to RYD24 Play (“RYD24 Device”), You shall comply with the following. ‘RYD24 Play’ means a connected car platform using multiple devices in-car and cloud technology platform owned and operated by Ryd24, which endeavours to provide an interactive experience to You

– (i) You shall not tamper, pilfer or misuse the RYD24 Device(s) or allow, induce or assist a third party to indulge in such activity. (ii) You shall not transcribe, distribute, download, store, duplicate and reproduce the content forming part of the RYD24 Device(s) (“Content”), in whole or in part, through any medium including, but not limited to, tape, disc, hard disk, computer system, or other electronic recording or transmission device. (iii) You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party, in any way, the RYD24 Device(s) and/or any Content; (ii) modify or make derivative works from the Content; (iii) create Internet “links” to the Content or “frame” or “mirror” any Content on any other server or wireless or internet based device; (iv) reverse engineer or access the RYD24 Device(s) and/or Content in order to

(a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the RYD24 Device(s) and/or Content, or (c) copy any ideas, features, functions or graphics of the RYD24 Device(s) and/or Content, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the RYD24 Device and/or Content (iv) You shall not use the RYD24 Device(s) for any illegal or unlawful purposes including but not limited to playing / watching pornographic

content on the RYD24 Device and shall use the RYD24 Device(s) solely for purposes determined by Ryd24 and strictly in accordance with these User Terms. You shall solely be responsible and liable for any viRyd24tions of law committed by You and misuse of the RYD24 Device(s), if any, with the RYD24 Device(s). (v) You shall ensure that the RYD24 Device(s) is maintained in Your possession in a proper manner. Ryd24 may, at its sole discretion, charge such amounts from You as may be determined by Ryd24 for use of the RYD24 Device(s) by You.

(vi) In the event the RYD24 Device(s) is not functioning properly or if there is any technical or safety issue in relation to the RYD24 Device(s), You shall immediately inform the Driver about any such issue. (vii) You shall use the RYD24 Device(s) with due care and caution and not do anything or permit anything to be done that may cause damage to the RYD24 Device(s). If the RYD24 Device(s) is damaged and is not repairable due to any act of You, you shall pay amounts to Ryd24, as may be determined by Ryd24. If You fail or are unable to pay the amounts determined by Ryd24, Ryd24 shall be entitled to suspend / terminate Your Account with Ryd24 without prejudice to Ryd24’s rights under these User Terms and under Applicable Laws.

4.11. In the event Ryd24 provides You any Vehicle for testing as a part of the Services including but not limited to RYD24 CARS (“RYD24 CARS”), You shall comply with the following: (i) You will ensure no damage is caused to the Vehicle in the course of your use/ testing the same and the same is returned in good condition; (ii) You agree that Ryd24 can charge you for any such damage caused to the Vehicle while being used by You; (iii) You will not use the test Vehicle only for the purpose of testing and shall not exceed the predetermined time/ distance.

4.12. In the event of breakdown of the Vehicle, which is beyond repair, before completion of the Ride, Ryd24 on a best effort basis and at its sole discretion may arrange for a Substitute Vehicle for completion of Your Ride to Your destination. However, the arrangement of Substitute Vehicle shall be subject to its availability.

4.13. You acknowledge and agree that Substitute Vehicle may not be necessarily of the same type as the original Vehicle booked by You from the Site.

4.14. Ryd24 bears no responsibility and liability for delays and losses suffered by You or caused to You as a consequence of the breakdown of the Vehicle or the Substitute Vehicle.


5.1. Ryd24 shall, upon receiving the booking request from You in the manner set out above, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time and location, which shall be informed to You vide the application or SMS or email. In the event the booking is confirmed, you shall check the booking details including but not limited to pick up time and pick up place, and if there is incorrect detail, the same needs to be informed to us immediately by calling our call centre.

5.2. Upon confirmation of booking, a One Time Pin (OTP) shall be provided on the Application which shall be further shared by the Customer with the Driver. In the event that the Customer

does not provide OTP to the Driver, Driver shall not be responsible for not starting on the services.

5.3. You shall bear the consequences and damages for any delay that may be caused to You due to Your failure to check the confirmation message via the application, SMS or email or failure to inform Ryd24 of the incorrect details immediately.

5.4. Certain selective customers will be eligible to avail the Service under a ‘Guest Booking’ feature, provided by Ryd24. Such customers will also be bound by the terms and conditions set out herein.


6.1. Ryd24 shall provide an estimate of the Total Ride Fee to You at the beginning of every Ride. Such an estimate provided by Ryd24 shall be subject to change on account of several factors and shall be different to the actual Total Ride Fee levied at the end of ride. The Customer shall pay the actual Total Ride fee shown at the end of the ride in accordance with terms mentioned herein.

6.2. You understand and accept that the Total Ride Fee, including the applicable taxes, shall be payable by You to Ryd24 immediately upon completion of the Ride. Any difference arising at the end of the ride from the estimate shall be payable by You to Ryd24 immediately upon completion of the Ride.

Convenience Fee / Access Fee charged by Ryd24 towards the value-added services provided by Ryd24, as part of the Ride or otherwise, shall be determined and amended at the sole and absolute discretion of Ryd24.

6.3. You understand and agree to pay such Additional Fee, which will form part of the receipt of the Total Ride Fee.

6.4. You shall be required to pay such Cancellation Fee in terms of Clause 7, which will form part of the receipt of the Total Ride Fee.

6.5. Ryd24 shall provide a receipt of the Total Ride Fee payable by You at the end of the Ride, however, invoices from Ryd24, Driver or TPSP shall be provided to You on request. You may raise a request for a copy of the invoices from our Site.

6.6. You understand and agree to pay all applicable taxes included as part of the Total Ride Fee.

6.7. You shall choose to pay the Total Ride Fee by the modes of payment available to You by Ryd24 on the Site, in addition to Cash payment to the Driver after the completion of the Ride.

6.8. You may choose to pay the Total Ride Fee payable by You, in cash directly to the Driver upon completion of the Ride, only if the chosen method of payment is Cash or in such other case the Application may permit you to pay Cash.

6.9. You will be required to provide relevant payment details including Credit Card / Debit Card

/ Net Banking details (“Card Details”) to process payment of the Total Ride Fee and You authorize Ryd24 and an entity authorized by Ryd24 for providing payment gateway/processor services (“Payment Processor”) to access the Card details for processing the payment of Total

Ride Fee. In this respect, it is clarified that the Payment Processor whose services are utilized for the purposes of the Site and/or Application and/or Services shall be compliant with PCI-DSS (Payment Card Industry – Data Security Standard) or such other standard notified by the relevant authority from time to time. By using the services of the Payment Processor, You understand and agree to the Terms and Conditions of the

Payment Processor as may be issued by the Payment Processor from time to time. Your authorization-

• permits Ryd24 and the Payment Processor to debit or credit the bank account or debit/credit card account associated with Your payment details;

• permits Ryd24 and the Payment Processor to use Your Card Details for the processing of transactions initiated by You by accessing you account;

• subject to the prevalent laws, will remain in effect as long as You maintain an Account

(and if You delete Your Card Details or Account, RYD24 or the Payment Processor will not be able to process any further transactions initiated by You); and

• is subject to any other terms and conditions of the Payment Processor specified through the Application, SMS or other methods from time to time.

6.10. Ryd24 offers You the facility of making an online payment through an E-Wallet powered by a third-party payment processor (“Wallet Service Provider”). E-Wallet money will not be applicable on bookings made through the phone or while the user is not logged into his/her Account on the Site. The processing of payments, in connection with Your use of the E-Wallet will be subject to the terms, conditions, and privacy policies of the Wallet Service Provider that Ryd24 engages for the purpose. Ryd24 will not be responsible for any errors by the Wallet Service Provider in any manner and any dispute arising out of such errors shall be directly settled between You and the Wallet Service Provider. Further, even in cases of E Wallet payments, all Additional Fee (defined below) shall have to be paid by You in cash, to the authority or person concerned or if already paid by the Driver, to the Driver. When You choose to make an E-Wallet payment, Ryd24 shall collect the Total Ride Fare or any part of the Total Ride Fare on behalf of the Driver/ TPSP who will be responsible for providing the such Services.

6.11. Payment for the Total Ride Fee can be made to Ryd24 on credit subject to the terms provided at Ryd24 Credit TNC. Further, even in cases of Ryd24 Credit payments, all Additional

Fee shall have to be paid by You in cash, to the authority or person concerned or if already paid by the Driver, to the Driver. When You choose to make an Ryd24 Credit payment, Ryd24 shall collect the Fare on behalf of the Driver/ TPSP who will be responsible for providing the transportation services.

6.12. Any payment related issue, except when such issue is due to an error or fault in the Site, shall be resolved between You and the Payment Processor. Ryd24 shall not be responsible for any unauthorized use of Your E-Wallet during or after availing the Services on the Site.

6.13. Subject to these Customer Terms, the Total Ride Fee paid by You is final and non-refundable, unless otherwise determined by RYD24. If any amount paid by You is fully or partially refundable for any reason, such amounts will be refunded to You by RYD24 to the same account from which the payment was made or if the same could not be processed successfully then as vouchers to be used in the Application. You may contact RYD24 and/or its Affiliates for any issues arising therefrom.

6.14. Any payment processing-related issue not caused by an error or fault with the Application must be resolved by You and the relevant Payment Processor.

6.15. You agree that use of certain Promo Codes/ Vouchers may result in different charges for the same services and shall not have a bearing on charges applied to You unless the Promo Codes have been specifically made available to You.

6.16. In the event of a default or failure to pay the Total Ride Fee for any reason by You: (i) RYD24 may restrict You from booking a new Ride through the Application until the outstanding Total Ride Fee in respect of the previous Ride(s) has been paid by You; (ii) You agree and acknowledge that RYD24 shall recover any outstanding monies payable by You for Ride(s) in respect of which Total Ride Fee has not been paid; and (iii) You will be responsible, and must pay, for all costs incurred by RYD24 (including costs for which RYD24 may be contingently liable) in any attempt to collect any monies owed by You to RYD24’s Drivers under these Customer Terms including debt collection agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis.


7.1. Ryd24 will notify on the Application a Cancellation fee upon cancellation of a Ride. You agree and acknowledge that You may cancel Your request for Services at any point of time subject to a Cancellation Fee which is explained at https://www.Ryd24.com. You shall be notified of the applicable Cancellation Fee in advance whenever You attempt to cancel a booking/service request. The notification shall be on the Application and/or the Site. You understand and agree to pay such Cancellation Fee as per the payment terms in Clause 6 of these Terms as part of the Total Ride Fee of the subsequent Ride or pay such outstanding Cancellation Fee before availing the subsequent Ride.

7.2. Ryd24 shall provide a receipt of the Cancellation Fee, if any, payable by You for every cancellation in terms of the table above for such cancellations, however, separate invoices raised by the TPSPs for the Cancellation Fee, and Ryd24 for the Convenience Fee on cancellations shall be provided to You on request. You may raise a request for a copy of the invoices from the Support page.

7.3. The Cancellation Fee shall be payable by You immediately upon levy. However, Ryd24 may, at its sole discretion, include such Cancellation Fee payable by You as part of the Total Ride Fee payable from Your subsequent Ride.

7.4. The mode of payment of the Cancellation Fee shall be in terms of Clause 6 of these User Terms.

7.5. This Clause 7 shall not apply to corporate rides availed pursuant to the terms and conditions.


8.1. You shall not smoke, drink or carry any contraband substances in the Vehicles or misbehave with the Driver or distract the Driver or act in viRyd24tion of Applicable Law. In the event You are found to be involved in the activities set out above, you shall be liable to pay a fine to us and we shall also have the right to terminate the Ride. In the event You fail to pay fine after the completion of the Ride, we may at our discretion, take such steps as may be available to us under Applicable Law. You shall also be blacklisted as a result of non-payment of the fine or misbehaving as the case may be, and in such event, Your Account may be terminated by Ryd24.


9.1. All issues, opinions, suggestions, questions and feedback while availing our Services can be communicated to us via several modes such as self-serve app or website or email. After completion of the ride, you are entitled to give a suitable rating for the service and ride. You agree to be fair, accurate and non-disparaging while leaving comment, feedbacks, testimonials or reviews on or about the Rides or Services.

9.2. Reporting of any issue needs to be within 30 (thirty) days of the happening of the issue, failing which, such issue will not be addressed.

9.3. Any issue reported on channels other than the above may be addressed by Ryd24 only on a best-effort basis. Ryd24 takes no liability for inability to get back on other channels.

9.4. Ryd24 shall endeavour to respond to Your issues within 2 (two) working days of Your reporting the same and endeavour to resolve it at the earliest possible. It is hereby clarified that issues are resolved on severity basis.


10.1 By accepting these User Terms and on pressing the SOS button on the Ryd24 App, you consent to Ryd24 using its best endeavours to provide You with assistance during a safety incident, emergencies or distress, as per Ryd24’s internal policies on emergency response. Ryd24 may undertake remedial action(s), including, but not limited to the following:

10.1.1 When you press the SOS button and report a safety incident, the Ryd24 representative may escalate the incident internally or liaise with any third-party security service providers to assist You and/or deploy response teams to Your location.

10.1.2 Ryd24 may inform any government authorities, such as the concerned police station, about the incident and seek their assistance; Ryd24 may also provide such authority(ies) with your personal information including but not limited to your exact GPS location, your registered email ID and mobile number to enable them to take appropriate steps to assist You.

10.1.3 Ryd24 may engage third party security providers to assist You and Ryd24 in addressing the incident. For this purpose, Ryd24 may share your personal information, including but not limited to, your exact GPS location, your registered email ID and mobile number with third parties such as a security services provider, to enable them to take appropriate steps to assist You and solely to resolve the incident.

10.1.4 Further to the above, You may receive telephone calls from an Ryd24 representative and/or the relevant response team at the time of pressing the SOS button and in the duration that the incident is being resolved, and the same shall not be construed as breach of TRAI guidelines, in as much as these would be made for Your security and safety purposes.

10.2 Under this clause, You give Your express consent to permit Ryd24 to undertake the above along with any ancillary actions that may be required to facilitate an effective emergency response.

10.3 Ryd24 will not be liable for any deficiency of service, provided to You under this clause on a best efforts basis, and this clause does not, in any manner, restrain You from seeking any other form of assistance from any other party.


11.1 We shall not be liable for any failure to perform any obligations under this User Terms, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case our obligations under this User Terms shall be suspended for so long as the Force Majeure Event continues.


12.1 By accepting these User Terms and using the Service, You agree that You shall defend, indemnify and hold Ryd24, its affiliates, their licensors, and each of its officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or

in connection with: (a) Your viRyd24tion or breach of any term of these User Terms or any Applicable Law or regulation, whether or not referenced herein; (b) Your viRyd24tion of any rights of any third party, including the TPSPs or (c) Your use or misuse of the Application or Service.


13.1. The information, recommendations and/or Services provided to You on or through the Site, the Application and Ryd24 call center are for general information purposes only and do not constitute advice. Ryd24 will reasonably keep the Site and its contents correct and up to date but does not guarantee that (the contents of) the Site is free of errors, defects, malware and viruses or that the Site is correct, up to date and accurate.

13.2. Ryd24 shall not be liable for You missing trains/flights/events or delays etc. as the Service is dependent on many factors not in Ryd24’s control. You must book Your Ride after taking into account the check-in time, traffic and weather conditions, political rallies, natural calamities, traffic barricades, car breakdowns and other unexpected delays.

13.3. In the event, there is a delay by the Vehicle in reaching the pickup location beyond 30 (thirty) minutes of the pickup time, Ryd24 shall only endeavour to get You in touch with the Driver assigned for Your Ride.

13.4. Ryd24 shall not be liable for any damages resulting from the use of or inability to use the Site, including damages caused by wrong usage of the Site, error in call center number, network issues, malware, viruses or any incorrectness or incompleteness of the Information or the or Application.

13.5. You shall take full responsibility of Your items and luggage. In case of lost items inside the Vehicle during the journey, Ryd24 will try to locate the items on a “best-effort” basis but is not responsible for the same in case of loss or damage to the same. If You leave any goods in the Vehicle or have any complaint in respect of the Services or the use of the Vehicle, You have to inform Ryd24 of the same in writing within 24 (twenty four) hours of using the Vehicle or the Services of Ryd24.

13.6. Ryd24 shall not be responsible for any loss of communication / information of status update and benefits. All this information will be sent on mobile number and/or email ID registered with Ryd24. Ryd24 will not be responsible for appropriateness of mobile or email or any other communication medium. You shall be responsible for immediately reporting the errors, if any, occurred in the information sent to You regarding booking confirmation.



(Rupees One Thousand only).

13.9. If Applicable Law does not permit the exclusion of certain warranties or the limitation or exclusion of liability, the scope and duration of such warranty exclusions and the extent of the liability of Ryd24 shall be the minimum permitted under Applicable Law.


14.1. Subject to Your compliance with these User Terms, Ryd24 grants You a limited, revocable, non-exclusive, non-transferable and non-sub-licensable license to download and install a copy of the Application on a single mobile device that You own or control and to run such copy of the Application solely for Your own personal use and to use the Site.

14.2. You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or Site in any way; (ii) modify or make derivative works based upon the Service or Application; (iii) create Internet “links” to the Service or “frame” or “mirror” any Site on any other server or wireless or Internet-based device; (iv) reverse engineer or access the Site in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Service or Site, or (c) copy, reproduce, record, or make available to the public any ideas, features, functions or graphics of the Service or Site, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Site.

14.3. You shall not: (i) send spam or otherwise duplicative or unsolicited messages in viRyd24tion of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or viRyd24tive of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Site, the Application or Service or the data contained therein; or (v) attempt to gain unauthorized access to the Site, the Application or Service or its related systems or networks.

14.4. Ryd24 will have the right to investigate and prosecute viRyd24tions of any of the above to the fullest extent of the law. Ryd24 may involve and cooperate with law enforcement authorities in prosecuting users who viRyd24te these User Terms. You acknowledge that Ryd24 has no obligation to monitor Your access to or use of the Site, Service or Posted Content, but

has the right to do so for the purpose of operating the Site and Service, to ensure Your compliance with these User Terms, or to comply with Applicable Law or the order or requirement of a court, administrative agency or other Governmental body. Ryd24 reserves the right, at any time and without prior notice, to remove or disable access to any content that Ryd24, at its sole discretion, considers to be in viRyd24tion of these User Terms or otherwise harmful to the Site, the Service or Application.


15.1. Ryd24 may accept posting of any notes, messages, e-mails, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information given by you on the Site (“Posted Content”) by You. You represent that You have obtained all permissions and consents required to post the Posted Content and such Posted Content complies with all requirements of the Posted Content. Ryd24 shall not in any manner be responsible for or endorse the Posted Content.

15.2. You agree that when posting Posted Content, You will not:

(i) Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, blasphemous, pornographic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful material or information.

(ii) Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy or publicity) unless You own or control the rights thereto or have received all necessary consents.

(iii) Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.

(iv) Advertise or offer to sell or buy any goods or services for any business purpose, unless the Site specifically allows such messages.

(v) Conduct or forward surveys, contests, pyramid schemes or chain letters.

(vi) Download any file posted by another user that You know, or reasonably should know, cannot be legally distributed in such manner.

(vii) Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

(viii) Deceive or mislead the addressee about the origin of a message or communicate any information which is grossly offensive or menacing in nature.

(ix) Restrict or inhibit any other user from using and enjoying the Site.

(x) ViRyd24te any code of conduct or other guidelines which may be applicable for any particular Posted Content.

(xi) Harvest or otherwise collect information about others, including e-mail addresses, without their consent. (xii) Threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
(xiii) ViRyd24te any Applicable Laws or regulations including the Information Technology Act,
2000 and the rules, regulations and guidelines notified thereunder.


16.1. Ryd24 alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to (i) the Site, Application, product, Service and any suggestions, ideas, enhancement requests, feedback, recommendations or any other offering; (ii) text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code; or (iii) other information provided by You or any other party relating to the Site, Application or the Service. Third party trademarks may appear on this Site/ Application and all rights therein are reserved to the registered owners of those trademarks. For use of any third party’s intellectual property, You need to get permission directly from the owner of the intellectual property for any use.

16.2. These User Terms do not constitute a sale and do not convey to You any rights of ownership in or related to the Site, the Application or the Service, or any intellectual property rights owned by Ryd24. You shall be solely responsible for any viRyd24tions of any laws and for any infringements of any intellectual property rights caused by use of the Services or the Site/ Application.

16.3. You may use information on the Site purposely made available by Ryd24 for downloading from the Site, provided that You:

(i) do not remove any proprietary notice language in all copies of such documents and make no modifications to the information; (ii) use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or (iii) do not make any additional representations or warranties relating to such information.


17.1. If permitted by Ryd24, You may establish a hypertext link to the Site, provided that the link does not state or imply any sponsorship or endorsement of Your site by Us. You must not use on Your site or in any other manner any Ryd24 trademarks or service marks or any Content belonging to Ryd24 and appearing on the Site, including any logos or characters, without our express written consent. You must not frame or otherwise incorporate into another third party

website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Site without our prior written consent.


18.1. Unless terminated explicitly, the agreement between Ryd24 and You is perpetual in nature upon downloading the Application and for each Service booked through the Site.

18.2. You are entitled to terminate the agreement at all times by deletion of Your Account, thus disabling the use by You of the Site. You can close Your Account at any time by following the instructions on the Site.

18.3. Ryd24 is entitled to terminate the agreement at all times and with immediate effect (by disabling Your use of the Site and the Service) if You: (a) viRyd24te or breach any term of these User Terms, or (b) in the opinion of Ryd24, misuse the Application or the Service. Ryd24 is not obliged to give notice of the termination of the agreement in advance. After termination Ryd24 will give notice thereof in accordance with these User Terms.

18.4. Termination of this agreement will not prejudice accrued rights of either Ryd24 or You.

18.5. Clauses 11 (Indemnification), 12 (Liability), 13 (Application License), 14 (Contents posted on Site/ Application), 15 (Intellectual Property Ownership), 17 (Term and Termination), 22 (Notice) and 24 (Applicable Law and Dispute Resolution) and such other provisions which are intended to survive the termination, shall survive the expiry/termination of these User Terms in accordance with their terms.


19.1. The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms. If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances, a provision shall apply between the parties instead that is acceptable considering all the circumstances, taking into account the content and the purpose of these User Terms.


In the event of any contradiction or inconsistency between this User Terms and any other agreement executed between You and Ryd24, the terms of the User Terms shall prevail unless the exception has been expressly agreed to in writing by making reference to the relevant Clause sought to be modified under this User Terms.


21.1. You agree that Ryd24 is merely an electronic platform to facilitate aggregation of Vehicles and does not in any manner provide transportation services. Ryd24 does not endorse, advertise, advise or recommend You to avail the Services of any Driver. Ryd24 also does not

guarantee or provide assurance in respect of the behaviour, actions or data of the users posted on the Site.

21.2. We do not authorize anyone to make a warranty on Our behalf and You shall not rely on any statement of warranty as a warranty by Us.

21.3. Ryd24 and their representatives, officers, employees, agents and contractors shall not be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from Your use or non-use of the Service or the Site, or Your reliance upon the Service or the information contained upon the Site (whether arising from Ryd24 or any other person’s negligence or otherwise).

21.4. This Site, Application and all content on the Site and the Application are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by Your access of the Site and/or Application, that Your access of the Site and/or Application and availing of Services is at Your sole risk, that You assume full responsibility for Your access and use of the Site and/or Application, and that Ryd24 shall not be liable for any damages of any kind related to Your access and use of this Site and/or Application.

21.5. All images, audio, video and text in the Site and/or Application are only for illustrative purposes. None of the models, actors or products in the images, if any is endorsing the Services in any manner. Any resemblance of any matter to anybody or anything is purely unintentional and/or coincidental.

21.6. Ryd24 is not engaged in the insurance business and does not provide any insurance services. Ryd24 has facilitated provision of insurance services for the benefit of Customers, under group travel insurance policies availed from insurance companies, whereby Ryd24 is acting as the group manager of the policy. Ryd24 does not guarantee or make any promise in relation to the insurance policy/ insurance company, including but not limited to any benefits from use of the insurance services provided by the insurance companies, such as coverage, claims and settlements. Any claim or servicing of insurance policies, raised through the Application, remains a matter between the Customer and the insurance company, and Ryd24 shall not be responsible for the actions of the insurance company or the Customer. It is to be noted that the insurance policy number, claim certificate, invoice for the insurance premium/ fee collected from the Customer is not be issued by Ryd24, but will be issued by the respective insurance company. Any issues in receiving tax invoices or issues faced in claiming the insurance are not the responsibility of Ryd24. Ryd24 disclaims all and all liability in relation to the services of the insurance company. Please reach out to the insurance company in case of any questions/ issues.


22.1. Ryd24 reserves the right, at its sole discretion, to modify or replace, in part or full, any of these User Terms, or change, suspend, block, discontinue or restrict your use to all or any feature of the Service or Application at any time.

22.2. Ryd24 shall not be required to notify You of any changes made to these User Terms. The revised User Terms shall be made available on the Site. You are requested to regularly visit the Site to view the most current User Terms. You can determine when Ryd24 last modified the User Terms by referring to the “Last Updated” legend above. It shall be Your responsibility to check these User Terms periodically for changes. Ryd24 may require You to provide Your consent to the updated User Terms in a specified manner prior to any further use of the Site and the Services. If no such separate consent is sought, Your continued use of the Site, following the changes to the User Terms, will constitute Your acceptance of those changes. Your use of the Site and the Services is subject to the most current version of the User Terms made available on the Site at the time of such use.


23.1. Ryd24 may give notice by means of a general notice on the Service or Application, or by electronic mail to Your email address or a message on Your registered mobile number, or by written communication sent by regular mail to Your address on record in Ryd24’s account information.

23.2. In case any query or complaint is unresolved or if you did not receive a satisfactory response from the 24*7 support, you can escalate the matter to our Grievance Officer by sharing the details of the complaint ticket created:

Details of the Grievance officer

Dr. Somesh Sharma

Corporate Office : 202, Global Business Park, Zirakpur, Mohali, Punjab140603

email id : grievance@Ryd24.in

Phone: +91 98157 00474

Details of the Nodal officer

Rajesh Sachdeva

Corporate Office : 202, Global Business Park, Zirakpur, Mohali, Punjab140603

email id : grievance@Ryd24.in

Phone: +91 98157 00474


24.1. You shall not assign Your rights under these User Terms without prior written approval of Ryd24. Ryd24 can assign its rights under the User Terms to any affiliate.


These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application (collectively, “Disputes”) the parties shall attempt to settle the same amicably, through negotiation and consultation at such offices of Ryd24 as Ryd24 may designate. In the event the dispute is not resolved internally between after at least 30 (thirty) days of negotiation, in good faith, the same shall be subject to binding and final arbitration in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time or in case the Arbitration and Conciliation Act, 1996 is no longer in force, as per any law relating to arbitration in force at the time of such reference. The reference shall be made to a sole arbitrator mutually appointed by Ryd24 and You. The place of the arbitration shall be Bengaluru, Karnataka, unless otherwise mutually agreed by Ryd24 and You in writing. Subject to the above, any Dispute will be subject to the exclusive jurisdiction of courts in Chandigarh, India.

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