Frequently Asked Questions

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General

Ryd24 is a platfrom which provides an opportunity for people with a two-wheeler ( with a valid driving license) to become a rider on the platform and earn some extra money in their spare time. It provides faster, economical and safe last mile connectivity.

A RydBrothers is a rapido Partner who offers rides on our platform. We Have more than 1,000,000 Registered RydBrothers on our platform and your can be one to. It is a safe and Trusted way to earn extra income by sharing your bike Rides. By installing the app you can share your bike rides within seconds and can earn up to Rs. 25,000 per month.

Getting Rides

Once you are onboard as a Ryd24 RydBrothers, you can easily accept and take rides on the Ryd24 RydBrothers App. Login the app and move the switch to show you online. As mentioned in the training video, it'd be good if you're near the demand hubs. You will then be able to receive ride requests in your app that you can accept and drop the users at their desired destination.

ISI certified helmets are a must for yours as well as the passenger's safety and are a legal mandate which you must follow. We'd ask you to either purchase the same from Rapido office or from the market. We'd want to ask you to keep disposable shower caps with you and offer it to the passengers. You can collect the same from Rapido office. We'd ask you to please follow these guidelines before starting to offer/accept rides.

You won’t receive ride requests if there is a network/internet problem. Another reason could be that there are no ride takers at that moment. For more queries contact your Team Support and they will help you out.

After accepting a ride

You are not allowed to pick up a passenger if you have heavy luggage with you. The passenger should be able to sit comfortably.

We advise you to inform the passenger about the situation and how long will it take for you to reach the pick-up point.

Our Ryd24 RydBrothers app has a navigation to guide you through the routes. We'd advise you to please use the 'Navigation' option to find your way to the pick-up point. If unclear, please call the passenger to get more specific instructions

Reach the customer pick up location and try contacting him. We'd ask you to wait for at least 2-3 minutes. If there is still no response, you should contact Team Support to request an order cancellation.

We strongly advise you against accepting the ride and cancelling later. If under unforeseen circumstances you have to cancel, you need to contact the Team Support to request a cancellation.

Insurance

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Payments

We have designed different payment structures so that you can choose the one which suits you the best. You'll get a chance to discuss and understand each of them before you decide to become a Ryd24 RydBrothers. Once you're onboard and start taking rides, you will get paid via bank transactions.

The passenger can pay you directly in cash or choose digital payments via the app. The app will show you the mode of payment opted by the passenger.

Order Earning

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Safety

First of all, please check if anyone is injured and if someone is, contact emergency services and call Rapido support immediately. If not, then make sure the bike is in a safe position and then, we'd advise you to report to all involved parties and call Rapido support.

Becomming a RydBrothers

To become a captain, you need to download the Ryd24 RydBrothers? app from the playstore on your smartphone. Post download, upload the relevant documents such as DL, RC, Insurance and Photograph on the app. Once verified and activated, RydBrothers can log in at their own flexibility and start offering rides. You can download the app here.

To join Ryd24’s fleet as a Rydbrothers, you need to have the following things - An android phone with a 3G mobile data connection, A bike from 2009 or newer model, A valid Driving Licence, Vehicle registration certificate (RC), A valid (not expired) bike insurance, PAN Card, Two Helmets (Captain and Pillion Helmets).

General

Ryd24 is a platfrom which provides an opportunity for people with a two-wheeler ( with a valid driving license) to become a rider on the platform and earn some extra money in their spare time. It provides faster, economical and safe last mile connectivity.